If the theatre company must cancel your performance due to reasons related to COVID-19, every effort will be made to reschedule your performance. If another date cannot be selected, show credit or tax receipt will be issued. Tickets are non-refundable. If you as a patron wish to cancel due to reasons related to COVID-19 you must contact the theatre directly to request a show credit or tax receipt prior to the scheduled start time of your performance (credits will be issued on a case-by-case basis but are not guaranteed and tax receipts will only be issued if contacted prior to the performance).
If extreme weather prohibits a scheduled performance from going on as scheduled, every effort will be made to notify patrons of the cancellation with as much notice as possible. Ticket holders on a cancelled show will be contacted to pick a new show date or otherwise be issued a credit or tax receipt. Weather that prohibits a patron from attending the show, but does not prohibit the show from going on as planned will not be considered a guaranteed reason for credit/rescheduling and patrons wishing to request such must contact the theatre prior to that start of the show.
Audience members who call/email The Foster Festival offices prior to the start of their scheduled performance can request their ticket purchase to be considered a charitable donation, and a tax receipt can be issued. Tax receipts will only be issued upon request and the issuance of said tax receipt is at the discretion of The Foster Festival. Requests made following the absence at your scheduled performance may not be accommodated.
The Foster Festival may be able to accommodate ticket exchange requests on a case by case basis. Also on a case by case basis, show credit may be offered if the situation is approved by management for credit.
Thank you for your support and help in keeping your fellow audience members, our artists, and our staff safe and well.